1. Welcome to Dashcam For Cars Support
Our Commitment to You
At Dashcam For Cars, your safety is our priority. Whether you’re a first-time user or a fleet manager overseeing hundreds of vehicles, we’re here to ensure your video telematics system works flawlessly—so you can drive with confidence.
Making Vehicle Security Effortless
We know technology can feel overwhelming. That’s why we’ve designed our support center to be your go-to resource for:
01. Easy setup guides – Get your system running in minutes
02. 24/7 troubleshooting – Solve issues quickly with step-by-step help
03. Personalized assistance – Real humans, real solutions
2. Getting Started with Your Video Telematics System
Unboxing & Installation Guide
1. What’s in the box?
Dashcam / MDVR Unit
Power cable & Mounts
User Manual & Warranty Card
2. Step-by-Step Installation
For Personal Vehicles (D9, B5 4K Model):
- Mount the dashcam behind the rearview mirror
- Connect to the OBD-II port or cigarette lighter
For Fleets (MDVRWD10, WD10):
- Mount the dashcam behind the rearview mirror
- Connect to the OBD-II port or cigarette lighter
3. Connecting to Cloud & Mobile App
Download Link for Android iOS
- Download the Dashcam For Cars app (iOS/Android)
- Create an account & pair your device via Wi-Fi/4G
- Access live footage in under 5 minutes
3. Troubleshooting & Technical Support
Common Issues & Quick Fixes
Issue & Solutions:
| Issue | Solution |
|---|---|
| Dashcam not powering on | Check fuse, try a different power source |
| No GPS signal | Ensure antenna is properly connected |
| Video playback issues | Format SD card or check cloud storage |
Connectivity & GPS Fixes:
| Issue | Solution |
|---|---|
| Weak Wi-Fi | Use an external hotspot |
| GPS Drift | Recalibrate in the app settings |
4. Software & Firmware Updates
Why Updates Matter:
Security patches against vulnerabilities
New AI features for better detection
How to Update:
- Go to Settings > System Update
- Download & install the latest firmware
- Restart your device
5. Warranty, Repairs & Replacements
Understanding Your Warranty:
12-month warranty on all hardware
90-day support for software issues
Requesting Service:
- Contact support with your purchase receipt
- We’ll guide you through repair/replacement
6. Compatibility Guide
Ensuring Your Device Works Perfectly with Your Vehicle
We want your Dashcam For Cars experience to be smooth from day one. Here’s everything you need to know about compatibility:
Vehicle Compatibility Checklist
- Works with 12V/24V vehicle electrical systems
- Compatible with cars, trucks, buses, and fleet vehicles
- Professional installation recommended for: 1. Luxury vehicles with advanced driver systems. 2. Heavy-duty trucks with complex wiring.
Recommended SD Card Specifications
- Capacity: 32GB–256GB (High-Endurance recommended)
- Speed Class: U3 or V30 for 4K recording
- Format: exFAT (for cards above 32GB)
Pro Tip: Our WD10 and MDVRWD10 systems perform best with industrial-grade SD cards for continuous recording.
Power Supply requirements:
| Model | Voltage | Recommended Connection |
|---|---|---|
| D9/B5 4K | 12V | Cigarette lighter/OBD-II |
| WD10/MDVR Systems | 12-24V | Hardwired installation |
Mobile App Compatibility
- iOS: Version 12.0 or later
- Android: 8.0 (Oreo) or later
Note: Real-time streaming works best on 5GHz Wi-Fi networks
7. Safety & Legal Information
Protecting You On and Off the Road
Your safety is our priority – both in your vehicle and in how you use your dashcam:
Proper Dashcam Placement Regulations:
United States:
- Luxury vehicles with advanced driver systems
- Heavy-duty trucks with complex wiring
Europe:
- Generally permitted if placed in the upper corner of the windshield
- Some countries require disclosure of recording to passengers
Asia:
- Japan:
- Permitted only in the lower corners of the windshield (must not obstruct more than 5% of driver’s view)
- Audio recording requires consent from all vehicle occupants
- South Korea:
- Allowed on passenger side or dashboard (strictly prohibited on driver’s side)
- Must not interfere with airbag deployment zones
- India:
- No explicit nationwide bans, but some states prohibit windshield obstructions
- Recommended: Mount behind rearview mirror with adhesive (no suction cups for monsoons)
- Singapore:
- Legal if placed within 7cm from the top edge of the windshield
- Taxis/ride-hailing vehicles require passenger notification stickers
South Africa:
- Must be mounted within the "swept area" of windscreen wipers
- Illegal to place where it blocks more than 5% of driver’s field of vision
- Commercial vehicles: Requires "CCTV in Operation" signage if recording cabin
Middle East (GCC Countries):
- UAE/Saudi Arabia:
- Dash-cams allowed but cannot record audio without consent
- Avoid religious sites/military zones where recording is prohibited
- Qatar:
- Requires prior approval for windshield-mounted devices
- Police may request footage after accidents
Privacy Laws You Should Know
- Audio recording consent required in 12 states (including California)
- Commercial vehicles must display "Video Recording in Progress" signs when required
- Taxi/rideshare drivers should check local passenger recording regulations
Our Data Protection Promise
- End-to-end encryption for cloud-stored footage
- Automatic facial/blurring tools available in our app
- 30-day automatic deletion cycle for cloud backups (adjustable)
Insurance Claim Documentation Tips
- Save raw footage immediately after an incident
- Note the timestamp and location in your accident report
- Provide both the short "event clip" and full context recording
- Use our app's built-in incident report generator
“After my accident, the claims adjuster said my B5 4K footage was the clearest evidence they’d ever seen. The timestamp and GPS data settled everything immediately.” – Michael R., Colorado
7. Safety & Legal Information
We’re Here to Help
- Phone: +86-13480996361
- Email: support@dashcamforcars.com
- Live Chat: Available 24/7 on our website
Average response time: Under 2 hours
Best Practices
- Check camera lenses weekly for dirt/debris
- Test emergency alerts monthly
- Back up critical footage to the cloud
Get In Touch
Contact
Our Location
212, Unit 2, Deming Helifang Building, He'nan Street, Huicheng District, Huizhou City, Guangdong, China
Phone Number
+86-13480996361
dashcamforcars@gmail.com
Please Free Anytime
We provide trusted dashcam solutions to help protect your home and loved ones—anytime, anywhere.
Let’s Build a Safer Driving Experience Together
Your journey matters. Whether you need a personal dashcam or an AI-powered fleet surveillance system, Dashcam For Cars is your trusted partner in road safety and innovation.
Send Us A Message...
Phone Number
+86-13480996361
dashcamforcars@gmail.com
Please Feel Free Anytime 24/7
Our mission is to provide high-quality dashcam security systems that deliver peace of mind through constant protection and smart surveillance.